STEP 1. Click “Log in” and enter your email address. You’ll receive a 6-digit verification code by email. Enter the code to securely access your account—no password needed.
STEP 2. Set up your profile once logged in, click the avatar icon in the top-left corner, select “Profile,” and fill in your account details.
Note: Please make sure to provide a working email address and cellphone number so that we and the courier can contact you in case there is a problem with your package.
STEP 3. Browse our shop and click on the item you wish to buy. For the example below, we have selected Civivi Timberbark Black Stonewashed 14C28N Fixed Blade Knife.
STEP 4. In the product page, select the color, size and quantity you wish to buy. Then click “Add to Cart”.
Note: Items in your cart are not automatically reserved to you. You must submit and finish the ordering process and receive an Order Number before the item is reserved to you.
STEP 5. Review the items in your cart. If you are through shopping, click the button “CHECKOUT”.
Note:
- To change the quantity, use the “+” button to increase or the “−” button to decrease the amount.
STEP 6. Choose your Billing and Shipping Address.
Note:
- You can select "Same as my Shipping address" to set the same address for both Shipping and Billing, or uncheck it to set a new Billing address in the next step.
- If you want to ship your items to a new address, select "Use a different billing address" from the dropdown. Fill out all the fields required in your new billing/shipping address.
STEP 7. Choose your desired Payment Method.
- Review the contents of your order. Finally, click the "Place Order" button to complete your order.
STEP 8. Once you have successfully submitted your order, a confirmation will appear on screen. If you paid via Cash on Delivery (COD), proceed to Step 9.
STEP 9. If you choose to pay via money remittance, please contact us on the day you will send payment so we can give you the name and address of our staff who is present that day and able to claim your payment. Your package will only be shipped out after we have secured your payment. If you choose to pay via Cash on Delivery (COD) we will send you a text message to confirm your order. Your package will be shipped out after we receive your confirmation.
Important:
Payments must be made within one (1) banking day from date of checkout otherwise our system will cancel unpaid orders. Banking days are Monday to Friday. For example, if you check out on Monday, you have until Wednesday to pay. If you check out on Friday, Saturday or Sunday, you have until Tuesday to pay. If the due date falls on a regular holiday, you can settle the following banking day. Any request for extension must be made before the end of the two-day reservation period.
After payment has been made, please inform us immediately of the payment details via email at sales@tacticalasia.com or via live chat in our website or FB messenger. After your package is shipped out, you will receive an email with tracking info. We do not send the tracking info via text or call.
Your package will be delivered by the courier usually after 1-3 business days from ship-out date or the day we sent your package to the courier if your address is within Metro Manila, 3-15 business days for provincial addresses. A business day does not include Sundays, holidays and the day the package is shipped out.
Note: We shall not be responsible for delays due to incomplete or wrong address, if no one will receive the package, or if consignee is unknown.
Thank you for shopping with us.