a) Point One - When asking customers to provide a product and service review, you MUST include a (brief) DESCRIPTION of precisely WHICH item you are requesting the review for. In this case, I know what the item is - BUT YOUR ROBOT DOES NOT - and neither do other potential purchasers. This is basic administration - One star deducted.
Point Two - Your local delivery cahrges are utterly atrocious - hwen compared to the (average) 38.oo pesos levied by Lazada or Shopee for simialr deliveries around Metro Manilla. There is absolutely NO justification for this, except Greed. Another star deducted.
Point Three - the product itself 0 a couple or Roxon Flex Wire Stripper tools (FTS2-10) Short/Two slots - are as wonderfully useful as one might expect from Roxon - and your notification process that they were enroute was apprecaited. That is your redeeming feature, but the deductions remain.
Please pass this to your owner, with a message - "Don't be greedy"..!